I will literally never understand people who voice complaints about corporate policies to entry level employees like ???? what is it you’re hoping will happen? Do you think that likely minimum wage worker who is struggling to get by is going to risk that job(which they almost certainly are working cause there’s nothing better available) to go on a crusade on your behalf? Like “Oh a customer was upset about X today and I just need to make sure that they personally are never inconvenienced by that again” please get over yourselves people we’re all slogging through this together.